Michael Grossman

UX strategist, researcher, prototyper, visual designer, collaborator.

Biography

Michael Grossman is a senior Human-Centered Designer who has helped financial institutions transform complex digital products into intuitive, effective experiences. Throughout his career, he has led highly productive and cohesive UX teams while remaining deeply hands-on in research, design, and prototyping. His work focuses on understanding demanding users, uncovering meaningful insights, and translating those insights into product experiences that improve adoption, efficiency, and satisfaction.

Michael conducts in-depth user research to understand how professionals actually work, then translates those findings into actionable design strategies. He collaborates closely with product leaders, engineers, and business stakeholders to identify features that deliver real value, prototype new ideas, and guide products from concept through delivery. He has also built and mentored high-performing senior UX teams, championed user-centered practices within complex organizations, and helped companies deliver on ambitious product visions.

His work often involves highly specialized users, including foreign exchange traders and wealth management professionals. These environments demand precision, speed, and trust, and Michael has developed a strong ability to identify design solutions even when users are resistant to change.

Michael’s areas of expertise include user research, usability testing, interaction design, information architecture, prototyping, user interface design, and business analysis. He also developed a UX service catalog to help business and technology partners better understand the scope, cost, and value of UX services. Across large and complex initiatives, he is known for building strong relationships with diverse stakeholders and helping teams align around user needs and business goals.

Michael holds a Bachelor of Science in Music with a concentration in Jazz. Outside of his professional work, he enjoys photography, cooking, and making music. He lives in Princeton, New Jersey with his wife and their three children.